Privacy Policy

Introduction

Thaare Trading Private Limited ("Company", "we", "us", or "our") operates the Extracta website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are committed to protecting your privacy and ensuring transparency in how we handle your data. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when using our services:

• Name and contact details (email address, phone number, business address)
• Business information (company name, GST number, business type)
• Account credentials (username, encrypted password)
• Payment information (processed securely through Stripe - we do not store card details)
• Order history and preferences
• Communication records (inquiries, support tickets)

Automatically Collected Information

When you access our website, we automatically collect:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referring URLs)
• Usage patterns (features used, interactions, preferences)
• Location data (country, region - not precise location)

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Process orders, manage accounts, provide customer support
• Communication: Send order confirmations, shipping updates, and important notices
• Improvement: Analyze usage patterns to enhance our products and services
• Marketing: With your consent, send promotional content about new products and offers
• Legal Compliance: Meet regulatory requirements, prevent fraud, enforce our terms
• Security: Protect against unauthorized access and maintain system integrity

Payment Processing

When you make a payment, you are subject to Stripe's Privacy Policy and Terms of Service. We only receive confirmation of successful transactions and limited card details (last 4 digits, expiry date) for record-keeping purposes.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

Cookie Type	Purpose	Duration
Essential	Required for basic site functionality (cart, login sessions)	Session
Functional	Remember your preferences and settings	1 year
Analytics	Understand how visitors use our site (aggregated data)	2 years

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Payment processors (Stripe), shipping partners, email services
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize sharing

All third-party service providers are contractually obligated to protect your data and use it only for the specified purposes.

Data Security

We implement robust security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Secure password hashing and storage
• Regular security audits and vulnerability assessments
• Access controls and authentication for internal systems
• Employee training on data protection practices

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any breaches as required by law.

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your data for marketing purposes
• Withdrawal: Withdraw consent at any time (without affecting prior processing)

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

Data Retention

We retain your personal data for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations (tax records, transaction history)
• Resolve disputes and enforce agreements

Typically, we retain transaction records for 7 years as required by Indian tax laws. Account data is deleted within 90 days of account closure, except where retention is legally required.

International Data Transfers

Your data may be processed in countries other than India where our service providers operate. We ensure appropriate safeguards are in place, including standard contractual clauses and compliance with applicable data protection laws.

Children's Privacy

Our services are intended for businesses and individuals over 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Modified" date. For significant changes, we will notify you via email or prominent notice on our website.